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Technical Support

Last Update 3 jaar geleden

I am unable to login How Do I Create a Pulse Validation Survey? How do I send the Love of Workplace Index Pulse Validation survey to my employees? Can I extend the date that my Pulse Validation survey will close once I have set it up? One of our employee's surveys is saying they submitted the survey when they didn't.

An employee is receiving an error message and cannot submit the survey.

Lou Carter

Last Update 3 jaar geleden

In rare occasions, employees may receive an error when they are trying to submit the survey. There are likely two reasons this will happen:


  1. Not all fields have been completed. Please have the employee check that an answer has been provided for each question. 
  2. A local connection issue prevented the survey from fully loading for the employee. Please have the employee refresh the page and complete the survey again. 

(NOTE: before they refresh the page, have them copy their open-ended responses so they can paste them into the new survey and save time.)

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